Shipping Policy
Shipping Policy
Thank you for shopping with Crispvero™. Below you’ll find information about shipping, tracking and delivery.
Crispvero™ is operated by Dropify Hub Enterprice LLC.
Shipping Destinations and Costs
We offer free standard shipping to U.S. delivery addresses accepted at checkout, with no minimum order value.
Availability for other destinations and any applicable shipping charges will be displayed at checkout before payment.
Order Processing
Orders are normally processed within one business days after payment is confirmed.
Processing includes checking your order, preparing your items and handing the parcel to the carrier. Business days exclude weekends and public holidays.
If we cannot dispatch your order within the stated timeframe, we will contact you with an update and explain your options.
Estimated Delivery Time
Standard U.S. delivery normally takes [INSERT CONFIRMED TRANSIT TIME] business days after dispatch.
Processing time is separate from transit time. Delivery estimates are not guaranteed arrival dates unless we expressly offer a guaranteed service.
Weather, customs inspections, public holidays and carrier disruptions may affect delivery. These circumstances do not remove your rights concerning delayed or undelivered orders.
Order Tracking
Once your order is dispatched, tracking information will be provided through the contact details supplied at checkout or your order-status page, where available.
Tracking may not update immediately after a label is created. If you need help finding or understanding your tracking information, call +1 (208) 268-8372.
Fulfilment Locations and Separate Parcels
Orders may be dispatched by our fulfilment partners. The dispatch location can vary by product and stock availability.
Our business address is not a promise that your order ships from New Mexico.
Items in the same order may arrive in separate parcels. We will provide available tracking information for each shipment. We will not add shipping charges solely because we split an order.
Address Changes
Please check your delivery address carefully before placing an order.
If you notice an error, call us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the parcel has entered the carrier’s network.
If a parcel is returned because of an incorrect or incomplete address, we will discuss redelivery or refund options with you. Any additional charge will be explained before you agree to it.
Shipping Delays and Cancellations
If we cannot dispatch within the promised timeframe, we will notify you and offer the choice of accepting a revised dispatch date or cancelling the unshipped order for a prompt refund.
If we cannot fulfil your order, we will cancel the affected items and refund the amount paid for them, including applicable taxes and delivery charges.
To request a cancellation before dispatch, call us promptly. If your order has already shipped, we will explain the available options under our Refund & Returns Policy and applicable law.
Lost Parcels or Missing Deliveries
If your order has not arrived within the estimated delivery window, contact us so we can investigate with the carrier.
If tracking shows “delivered” but you cannot locate the parcel, check your delivery location and ask household members or building reception, then contact us promptly.
A delivery scan does not automatically resolve a missing-parcel complaint. We will review the circumstances and arrange an appropriate resolution, including replacement or refund where warranted or required by law.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If the pot, thermometer, lid or another included component arrives damaged, faulty, missing or incorrect, call us promptly. Keep the packaging where practical to help with a carrier investigation.
We will assess the issue and arrange an appropriate resolution. Please do not use an item you believe may be unsafe.
Customs and Import Charges
Where an order crosses an international border, customs duties, import taxes or handling charges may apply.
Charges collected by us will be shown at checkout. If charges are payable separately upon import, we will disclose that before purchase. Contact us before ordering if you need clarification about charges for your destination.
Returns
Our 30-day trial starts on the date your order is delivered, not the date it is dispatched.
Please read our Refund & Returns Policy for return conditions, shipping costs and refund information. Contact us for return instructions before sending a parcel to ensure it reaches the correct return location.
Contact Us
For shipping or delivery assistance, call:
Dropify Hub Enterprice LLC — Crispvero™
1209 Mountain Road PL NE
STE N
Albuquerque, NM 87110
United States